Do you offer multiple sizes?
Yes. Most items are available in 1‑gal, 5‑gal, 15‑gal, 55‑gal, and 275‑gal packages. Product pages show the available sizes; category cards may display a single size by default.
How are shipping rates calculated?
Rates are calculated at checkout based on destination, package type (parcel vs. LTL), weight, class, and any accessorials (residential, liftgate, appointment). For complex shipments or pallet quantities, contact us for a tailored LTL plan.
Can you expedite shipping?
Often, yes. If the checkout estimate is slower than you need, call the phone number in our header and request expedited LTL options. We’ll quote the faster service and schedule the pickup.
Do you ship to residential or job‑site addresses?
Yes—many customers receive drums/totes at non‑dock locations. Select liftgate at checkout if you don’t have a forklift or loading dock. Appointment delivery can usually be arranged.
Where can I get SDS and technical data?
SDS are available for all stocked items. Contact us and we’ll send it.
What is your returns policy?
For safety and product‑integrity reasons, we accept returns on unopened, unused items in original packaging within the window stated on our Shipping & Returns page. Opened, used, or improperly stored chemicals aren’t eligible for return. If your order arrives damaged or short, notify us promptly so we can file a carrier claim and arrange a replacement when applicable.
Do you sell to individuals?
Our catalog is designed for commercial and institutional buyers. If you’re purchasing for a business, facility, or organization, you’re in the right place. If you have questions about suitability or intended use, please reach out before ordering.
Can I buy in bulk or by the pallet?
Yes. Many products are stocked in pallet quantities and can be combined for freight efficiency. If you routinely buy pallets or totes, ask us about scheduling and pricing.
Do you offer first‑order discounts?
Yes. WELCOME5 takes 5% off a first purchase for new customers.
Which payment methods do you accept?
Major credit cards at checkout. For frequent buyers, ask about terms once an account history is established.
Tax‑exempt purchases
If you’re eligible for a tax‑exempt purchase, please create an account and contact us with your documentation so we can apply the exemption before you place an order.